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003011
2019-10-10

Authorization Issues in RFEM Version 5.19

Why is it not possible to start the new RFEM Version 5.19 with the previous authorization?


Answer:

Our authorization has a service entry. This entry describes whether a customer has purchased our software with a valid service contract (Basic, Pro) or without a service contract.

For users who have a service contract, the end date related to the service contract concluded with us is stored in the entry. This form of authorization then accepts all assigned versions with a creation date before this date.

If the user has no service contract, only the version number (for example, 5.19 [major release number].[minor version number]) that is current as of the software purchase date is stored. In this case, the authorization only accepts the assigned versions with the same major and minor version numbers.


Author

Andreas is responsible for the development of RSTAB, RFEM, and RWIND Simulation, as well as the membrane structure division. In addition, he coordinates quality assurance processes and provides technical support to customers.



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